FAQ

Bizoase – Frequently Asked Questions (FAQ)

Welcome to the Bizoase FAQ Page!
Here you will find answers to the most common questions about shipping, returns, orders, payments, and more. If you need further assistance, feel free to contact us anytime.

1. Shipping & Delivery

How long does shipping take?

We offer international shipping. Delivery usually takes 4–30 business days, depending on your location and local customs processing times.

Do you offer international shipping?

Yes, we ship worldwide. Delivery times may vary depending on your country.

How can I track my order?

Once your order ships, we will send you a tracking number via email.
You can track your order anytime on our Track Your Order page.

My tracking number isn’t updating — what should I do?

Tracking updates can take a few days to appear, especially for international shipments. Allow some time for the carrier to update the information.

2. Orders

How long does it take to process my order?

Orders are processed within 4–30 business days, depending on order volume.

Can I change or cancel my order?

We can make changes only before the order has been processed or shipped.
If you need to make changes, please contact us as soon as possible.

I entered the wrong shipping address. What can I do?

If your order has not shipped yet, we can update the address.
If the order has already shipped, we unfortunately cannot change it.
Make sure to double-check your address before confirming your order.

3. Returns & Refunds

Do you accept returns?

Yes! We accept returns within 30 days of receiving your item.

How do I start a return?

Please contact our support team with your order number and reason for return. We will provide detailed instructions.

Do I have to pay for return shipping?

Return shipping costs depend on your location and the reason for your return. If the product is defective or incorrect, we will assist you accordingly.

When will I receive my refund?

Once we receive and inspect your returned item, your refund will be issued to your original payment method.
Please allow 5–10 business days for processing.

4. Payments

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure online payment methods (depending on your region).

Is my payment information secure?

Absolutely. We use encrypted, industry-standard payment gateways to ensure your data stays safe.

5. Support & Contact

How can I contact customer support?

You can reach us anytime at bizoase@gmail.com — we’re happy to help!

What are your customer service hours?

We respond to emails 7 days a week. Please allow up to 24–48 hours for a response.

6. Common Customer Concerns

My package says “delivered” but I didn’t receive it. What should I do?

Sometimes carriers mark packages as delivered a few days early.
Please check with neighbors or your local post office. If the package still does not appear, contact us and we’ll assist you.

Do you offer order protection or insurance?

Currently, we do not offer additional shipping insurance. Responsibility for delivery lies with the shipping carrier once the package leaves our facility.